QUALIFICATIONS

Education:

The equivalent of an Associates Degree in computer science or related field, or equivalent experience.

CompTIA A+ or Microsoft Certified Desktop Technician or equivalent level of work experience.

Experience & Training:  

Experience and training in basic LAN (Local Area Network) troubleshooting and local

server administration. Technical knowledge of computer hardware and software; knowledge of documentation techniques; experience in multimedia technology; ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements.

RESPONSIBILITIES

Under general supervision of the Information Technology (IT) Support Supervisor and collaboration with site administration,

maintain the end-user support and help desk; assume liaison with end-users at school sites, perform related work as required,

and perform a variety of skilled duties in one or more buildings as a major assignment. Tier 2 support.

Specific duties include:  (these examples are intended only as illustrations of the various types of work performed in positions allocated to this class)

• perform all specific duties of the Computer Support Specialist I position;
• follow direction from IT Support Supervisor and collaborate with IT team members, i.e., Computer Application Specialists and Network Administrator, for daily and long-term tasks;

• establish and implement procedures for system monitoring and problem determination and resolution;
• administer selected network servers, i.e., file services (Mac and Windows);
• install non-managed network equipment, i.e., switches, access points, hubs, and cabling and verify their working status;
• implement and carry out mass configuration and distribution of computer equipment;
• perform other duties as assigned.

Essential skills include the ability to:

• perform all essential skills of the Computer Support Specialist I position;
• knowledge of imaging technology, i.e., netboot and ghost;
• operation and configuration of server operating systems;
• coordinate with school site staff for lab configuration and operation.

This position requires thorough knowledge of:

• perform all knowledge listed on the Computer Support Specialist I position;
• Tier 1 network troubleshooting (3-tiered infrastructure);
• Using tools to manage large scale deployment of Mac and Windows operating systems;
• advanced knowledge and experience in the installation, support, and troubleshooting of desktop

          operating systems, including Mac and Windows;

• operation of recovery strategies for site specific resources, i.e., computer lab

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.  The employee must occasionally lift

and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.