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Complaint Policies and Administrative Regulations

Palo Alto Unified School District has different procedures for handling different kinds of complaints. The District’s policies and administrative regulations contain more details concerning the process for lodging complaints and appeal rights. Copies of District Policies and Administrative Regulations are also available at the District office or the main office at each school. The District encourages the early, informal resolution of complaints whenever possible. Many issues are best resolved by discussions between the parties most involved.


Parent/Guardian Concerns Regarding School District Employees

Concerns raised by parents/guardians about school district personnel should be resolved as quickly as possible. Therefore, parents or guardians of students in the PAUSD are urged to discuss their concerns directly with the employee(s) in question when concerns surface.

For more information:
Board Policy 1312.1 - Complaints Concerning District Employees

Administrative Regulation 1312.1 - Complaints Concerning District Employees



Williams Uniform Complaint Procedures Regarding Facilities, Instructional Materials and Teacher Vacancies or Misassignments

This complaint procedure pertains to certain complaints about instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety to pupils or staff, and teacher vacancies or misassignments.

For more information:
Administrative Regulation 1312.4 - Williams Uniform Complaint Procedures
Annual Notice of Uniform Complaint Procedures (Parents and Community Members)
Annual Notice to Students of Uniform Complaint Procedures (Secondary Students)
Complaint Form (27KB)

Uniform Complaint Procedures Regarding Compliance with State and Federal Programs

This complaint procedure governs (1) complaints of discrimination on the basis of age, sex, sexual orientation, gender, ethnic group identification, race, ancestry, national origin, religion, color, or mental or physical disability; and (2) complaints of violation of the laws and regulations governing the following programs:

Adult Education
Career/Technical Education
Child Development
Special Education
Nutrition Services
Consolidated Categorical Aid, such as:
    -No Child Left Behind
    -Economic Impact Aid (SCE, EIA-LEP)
    -Peer Assistance and Review
    -School Improvement Program
    -Tenth Grade Counseling
    -Tobacco Use Prevention Education

For more information:
School Board Policy
Administrative Regulations
Annual Notice of Uniform Complaint Procedures (Parents and Community Members)
Annual Notice to Students of Uniform Complaint Procedures (Secondary Students)
Complaint Form (39KB)

Compliance Officer

The Governing Board designated the following Compliance Officer to receive and investigate complaints and ensure District compliance with law:

Associate Superintendent of Educational Services
650-329-3709
Palo Alto Unified School District
25 Churchill Avenue
Palo Alto, CA 94306

Complaints of employment discrimination are not subject to the State’s uniform complaint procedure. Such complaints shall be sent to the following administrator who may use the procedures contained in this policy as general guidelines in the handling of such complaints:

Assistant Superintendent of Human Resources
650-329-3958
Palo Alto Unified School District
25 Churchill Avenue
Palo Alto, CA 94306

Revised September 2011